Primary Responsibilities:
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Digital Channel Strategy & Leadership
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Define and execute the strategic vision for M&T’s commercial digital channels platform.
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Develop multi-year product roadmaps aligned with commercial banking growth objectives.
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Lead product innovation initiatives that improve client acquisition, retention, engagement, and satisfaction.
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Drive modernization of digital platforms, connectivity services, and client experiences.
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Establish product performance metrics, adoption goals, and financial targets.
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Commercial Portal & Client Experience
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Own strategy and evolution of commercial banking portals and client-facing digital experiences.
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Enhance usability, self-service functionality, entitlements, workflow management, and client administration experiences.
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Guide platform evolution and vendor management activities related to commercial portal and mobile solutions.
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Drive digital experience improvements based on client feedback, analytics, and market trends.
Risk, Compliance & Governance
Ensure all products comply with regulatory, legal, risk, and information security requirements. Partner with Risk, Compliance, Fraud, and Information Security teams throughout the product lifecycle. Maintain strong governance and third-party risk management practices.
Financial & Business Management
Develop business cases and investment recommendations for executive leadership. Manage product P&Ls, revenue targets, and investment budgets. Measure and communicate business performance through key product metrics and executive reporting. Identify opportunities to increase digital engagement and deepen client relationships.
Product Management Leadership
Directly manage a team of five Product Managers. Establish product management best practices, governance, and operating models. Coach, develop, and mentor product talent. Foster a culture of customer-centricity, innovation, accountability, and continuous improvement. Lead prioritization and resource allocation across multiple strategic initiatives.
ERP & Ecosystem Integrations
Lead product strategy for ERP and financial software integrations; expand connectivity capabilities across leading platforms as defined by client needs. Partner with fintech providers and ecosystem partners to deliver integrated banking experiences. Improve implementation efficiency, client onboarding, and operational resiliency.
API & Developer Portal Capabilities
Define commercial API strategy and commercialization plans. Develop API monetization frameworks and adoption strategies. Partner with technology teams on API architecture, governance, standards, and security. Own product strategy for commercial developer portals and digital integration experiences. Improve onboarding and support experiences for corporate developers, fintech partners, and ERP providers.