COMPETENCIES:
• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to
field service technicians, reinforcing accountability, development, and high-quality execution.
• Technical Expertise: Demonstrates strong working knowledge of electrical equipment start
up, commissioning, troubleshooting, and maintenance, and serves as a technical resource
to the team.
• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials,
and documentation to support multiple active customer sites and meet service demands.
• Customer Focus: Builds and maintains positive customer relationships through
professionalism, responsiveness, and effective communication during field activities.
• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes
timely, practical action to support project completion and minimize disruption.
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and site
specific safety requirements, and reinforces compliance across the team.
• Communication & Collaboration: Communicates clearly with technicians, managers,
project teams, and internal support functions to ensure alignment, issue resolution, and
timely closeout of work.
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and
ensures field documentation, punch list updates, and follow-up actions are completed
accurately and on time.
EDUCATION AND EXPERIENCE:
• Associate degree, vocational training, military experience, or equivalent experience in power
distribution systems, including switchgear, UPS, generators, PDUs, or related equipment
commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and
commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems
preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources
required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem-solving skills required.
• Strong organizational skills and the ability to manage multiple priorities required.