• Proactive management of cleaning teams on an individual and group basis, ensuring that all SLA’s are met
• Liaising with both internal and external stakeholders/clients
• Responsible for stock management and stock takes
• Ensure that the team maintains quality standards of cleaning
• Set an example and deliver legendary service
• Efficiently plan and allocate tasks to team members
• Monitor the team to ensure all members are working to agreed standards
• Responsible for signing in and out equipment
• Complete final walkthrough with the teams
• Responsible for ensuring absence management processes are effectively managed for cleaners, with those absent effectively reported to Managers.
• Ensure that the employees perform their jobs effectively. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)