JOB DUTIES:
• Contacts external customers to expedite payment & collections processes.
• Works within third party payment portals to ensure all invoices have been submitted to external customers both accurately and timely, meeting all customer requirements.
• Provides appropriate documentation such as proofs of delivery to internal and external customers to support invoice validity.
• Provides reporting to both internal and external customers.
• Processes incoming payments on an exception basis.
• Processes credit card payments.
• Assists external customers in setting up EFT payments.
• Researches and corrects misapplied and/or unapplied payments.
• Identifies issues preventing collections and communicate with appropriate departments.
• Works with external customers to provide remittances.
• May mentor lower level employees.
• Performs other duties as assigned.
• Independently provides support in collections and AR cleanup efforts while working closely with branches.