OVERALL RESPONSIBILITIES:
• Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
• Identify and take action on all clients’ issues and conducting follow up until the issue is solved.
• Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.
• Provide service to and handle all customers’ questions, problems and complaints and solve issues in a satisfactory manner
• In charge of delivering welcome packages to MVCI owners.
• To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
• To obtain referrals from new and existing owners.
• Follow up on sales leads, self generated or those provided by S&M Management to improve sales results.
• Review own performance with management to improve sales results.
ESSENTIAL JOB FUNCTIONS:
• To maintain an attitude of customer service throughout your dealings with guests and owners.
• To assist owners when necessary with bookings, queries, etc.
• To commit to a personal on-going self development programme.
• To establish supportive and positive interaction with other Associates.
• Remain current on company and industry information.
• Through professional persuasion, generate qualified prospective purchasers to attend Marriott’s Club Son Antem sales presentation.
• Qualify clients according to the “details of participation” of any given programme.
• Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.