• Claim Assessment & Handling: Review, register, and evaluate cross-border motor claims (Green Card & 4th EU Directive) for both material damage and bodily injury.
• Coverage & Liability Assessment: Analyze accident circumstances, verify insurance coverage, determine liability according to international road traffic regulations, and review foreign police reports/documents.
• Damage Evaluation: Assess physical damages, vehicle repair estimates, and personal injury claims in compliance with local and international legal frameworks.
• Stakeholder Coordination: Communicate effectively with foreign correspondents, national Bureaux (BAAR, foreign Green Card Bureaux), loss adjusters, lawyers, and policyholders.
• Negotiation & Settlement: Negotiate fair settlements with third parties, claimants, and foreign insurers while controlling claim costs and avoiding unnecessary litigation.
• International Communication: Liaise with foreign correspondents, international Insurance Bureaus, foreign insurance companies, and repair shops to gather facts and negotiate settlements.
• Customer & Partner Support: Communicate clearly with policyholders, claimants, and legal representatives to gather incident details, collect required documentation, and provide status updates.
• Settlement & Liability Determination: Analyze accident reports, establish liability under applicable international and local laws, negotiate fair settlements, and process payouts.
• System & Compliance Management: Maintain accurate digital claim files in our insurtech platforms, monitor pending files, and ensure compliance with Council of Bureaux (CoBx) rules and local Romanian regulatory standards (ASF).
• Continuous Improvement: Suggest process enhancements to optimize foreign claim workflows and participate in team knowledge-sharing sessions.