Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
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Perform on-site product installations and deliver in-person product trainings at customer locations.
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Conduct hands-on training sessions and workshops for groups of 5–10 participants.
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Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
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Deliver virtual trainings, webinars, and remote support when required.
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Act as a trusted technical contact, maintaining strong long-term customer relationships.
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Travel extensively across Germany.
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Visit the office for repairs or technical interventions when needed.
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Support the company at trade fairs and industry events.
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Document installations, issues, and resolutions accurately.
Requirements
Experience & Profile
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2–5 years of experience in product training, technical support, or a similar client-facing technical role.
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Comfortable leading on-site trainings, workshops, and presentations.
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Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
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Affinity for technical problem-solving and hands-on work.
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Motivation to learn – full product training will be provided.
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Well-organized, reliable, and self-sufficient.
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Flexible mindset and willingness to travel.
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Languages: Native German, very good English.
Nice to Have (not mandatory)
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Background in VR / AR technologies.
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Linux experience.
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Programming or general IT / tech background.
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Experience working with hardware installations or technical training environments.