Essential Job Functions/Key Job Responsibilities
• Supervise front desk operations to ensure a seamless guest experience
• Train, mentor, and support front desk staff in service standards and procedures
• Assist with check-in, check-out, and reservation management
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and ensure compliance with hotel policies and brand standards
• Coordinate with housekeeping, maintenance, and other departments for guest needs
• Balance daily transactions, process payments, and manage billing issues
• Prepare shift reports and communicate key information to management
• Maintain a welcoming and professional lobby atmosphere
• Support emergency procedures and ensure guest safety protocols are followed
• Perform additional duties as assigned by hotel management
• Other duties as assigned