ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Opens and closes the box office independently
• Prints daily audits for Saenger Theatre events; input data on spreadsheets; prints daily sales reports, prints end of day reports
• Oversees all ticketing accounting regarding daily receipts, deposits, etc.
• Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configuration
• Assists in coordinating the house scaling for all ticket events
• Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations
• Monitors daily ticket sales for all upcoming events and communicate information to the Management Team and promoter representative
• Updates and coordinates all event information for ticket sellers
• Sells tickets to patrons on daily and event basis on computerized Ticketmaster system
• Handles ticket requests and processes accessible seating request
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office questions without assistance
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
• Supervises and schedules Box Office part-time staff for daily and/or event operations
• Assists with the overall direction, coordination, and evaluation of the Box Office daily operations
• Demonstrate supervisory responsibilities following Legends Global policies and applicable laws
• Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
• Assume Ticketing Manager duties in the absence of the Ticketing Manager