Here’s how you’ll make a difference:
• Lead, guide, and support a team of Enterprise Customer Success Managers, driving performance against key metrics (gross retention, net revenue retention, and expansion) across a portfolio of high-value, strategic accounts
• Build and own the enterprise account strategy including risk management, expansion planning, and executive sponsorship programs for your team’s book of business
• Coach your team on navigating complex, multi-stakeholder buying and renewal environments, including negotiation strategy and commercial structuring for high-ARR contracts
• Personally engage with C-level and senior stakeholders on strategic accounts to build executive relationships, resolve escalations, and reinforce long-term partnership value
• Clearly communicate company vision, strategy, and goals within your team, translating them into account-level execution
• Collaborate closely with Sales, Marketing, and Partner leadership to ensure a cohesive enterprise/regional go-to-market strategy
• Spot knowledge gaps and training needs, setting your team up for success while identifying process and tooling improvements to scale enterprise-grade delivery
• Analyze account health data and portfolio trends to shape targeted strategies, risk mitigation plans, and expansion initiatives across the Enterprise segment
• Represent the voice of the enterprise customer internally, ensuring insights from strategic accounts inform product, process, and go-to-market decisions
• Cultivate advocacy at the executive level references, case studies, and speaking opportunities turning strategic accounts into brand champions