Responsibilities
• Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
• Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
• Delivers standardized services that meet established quality benchmarks.
• Leverages data from reliable sources to ensure precise alignment with customer product requirements.
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
• Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.
• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.