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Brightli

Administrative Assistant-Crisis Center Unit (CSU)-2

LocationIndianapolis, IN
Work modeon-site
Typefull-time
DepartmentClient Services
Company size1,001–5,000 people
First seen1w ago
Last seen3d ago
Job Description:
Job Title: Administrative Assistant
Location: Indianapolis, IN
Department: Client Services
Employment Type: Full-Time
Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M. (Schedule may vary based on program and organizational needs.)
Job Summary:
Are you organized, dependable, and passionate about creating a welcoming and efficient workplace? Do you enjoy supporting a team, staying organized, and helping others? Join our team as an Administrative Assistant!
As an Administrative Assistant, you will provide essential administrative and office support to help ensure the facility operates efficiently and maintains a professional, organized, and welcoming environment. You will serve as a key point of contact for clients, families, employees, visitors, and community partners while assisting with scheduling, correspondence, records management, data entry, supplies, and other administrative functions.
Our ideal candidate is friendly, professional, detail-oriented, and able to manage multiple priorities while maintaining a high level of accuracy and confidentiality.
Position Perks & Benefits:
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29 Days of PTO
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Eligibility for HRSA Loan Repayment (eligibility requirements apply)
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Employee benefits package – health, dental, vision, retirement, life insurance, and more
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Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
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Company-paid basic life insurance
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Emergency Medical Leave Program
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Flexible Spending Accounts (FSA) – healthcare and dependent care
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Health & Wellness Program
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Employee Assistance Program (EAP)
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Employee Discount Program
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Mileage Reimbursement
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Professional development and training opportunities
Key Responsibilities:
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Provide administrative and clerical support to assigned departments and service line staff.
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Maintain an organized, professional, and welcoming office environment.
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Serve as a receptionist or backup receptionist according to the assigned schedule.
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Greet clients, families, visitors, employees, and other stakeholders in a friendly and professional manner.
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Answer incoming telephone calls, accurately relay messages, and respond to inquiries in a timely manner.
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Attend mandatory meetings and accurately record and maintain meeting minutes.
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Manage meeting calendars and coordinate meeting schedules.
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Arrange meeting spaces, equipment, meals, and other logistical needs for meetings and conferences.
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Maintain and update resource materials and informational resources for service line staff.
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Complete general office duties, including filing, mailing, typing, copying, scanning, faxing, and document organization.
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Gather, organize, and summarize information requested by supervisors, faculty, or staff.
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Maintain accurate administrative records, databases, contact lists, and required documentation.
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Enter and update information in applicable systems and databases.
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Distribute mail, messages, correspondence, and other materials to appropriate personnel.
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Order office supplies and assist with monitoring and maintaining office equipment.
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Assist with general office upkeep and organization.
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Train or assist colleagues in the proper use of common office equipment and administrative processes.
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Manage office or facility bills and invoices and maintain appropriate records, as applicable.
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Post transactions to accounting records and client tracking databases, as applicable.
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Monitor program service authorizations and ensure documentation is current and appropriately filed, as applicable.
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Research, prepare, and enter invoices and issue maintenance or transportation checks, as applicable.
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Maintain confidentiality and comply with HIPAA and organizational privacy requirements.
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Demonstrate sensitivity and responsiveness to management, staff, client, and organizational needs.
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Treat all clients, families, colleagues, visitors, and stakeholders with dignity, respect, and professionalism.
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Identify opportunities to improve administrative processes and office efficiency.
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Perform additional duties and special projects as assigned by leadership.
Education and/or Experience Qualifications:
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High school diploma or equivalent required.
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Associate’s or bachelor’s degree in Human Resources, Social Services, Business Administration, or a related field preferred.
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One to three years of experience providing clerical, administrative, or office support preferred.
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Previous experience in healthcare, behavioral health, human services, or a similar environment preferred.
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Experience with administrative recordkeeping, scheduling, data entry, and customer service preferred.
Required License/Certification:
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Valid driver’s license, acceptable driving record, and current automobile insurance required.
Additional Qualifications:
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Strong customer service and interpersonal skills.
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Excellent verbal and written communication skills.
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Strong organizational and time-management skills.
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Ability to manage multiple priorities and meet established deadlines.
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Strong attention to detail and accuracy.
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Proficiency with Microsoft Office applications, including Word and Excel.
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Experience using databases, web browsers, email platforms, and other electronic systems preferred.
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Ability to perform basic mathematical calculations using whole numbers, fractions, and decimals.
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Ability to read and interpret safety rules, operating instructions, maintenance instructions, policies, procedures, and other organizational documents.
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Ability to follow written, verbal, and diagram-based instructions.
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Strong problem-solving and critical-thinking skills.
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Ability to work independently while also functioning effectively as part of a team.
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Ability to communicate effectively with clients, families, employees, community partners, and other stakeholders.
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Professional, welcoming, and respectful approach when interacting with individuals from diverse backgrounds.
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Ability to maintain confidentiality and appropriately safeguard sensitive information.
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Ability to adapt to changing priorities and organizational needs.
Supervisory Requirements:
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None.
Employment Requirements:
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Successful completion of background screening, including criminal history, driving record, abuse/neglect, and fingerprint checks.
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Completion of New Hire Orientation upon hire.
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Completion of all required training, including Relias training, upon hire and annually thereafter.
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Current driver’s license, acceptable driving record, and proof of automobile insurance.
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Maintain compliance with HIPAA, confidentiality requirements, organizational policies, and applicable regulations.
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Complete all required department-specific training and competency requirements.
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Maintain knowledge of policies, procedures, and requirements applicable to the assigned department and program.
Physical Requirements:
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Ability to perform sedentary work, including sitting for extended periods throughout the workday.
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Ability to stand and walk for brief periods as needed to perform office and administrative duties.
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Frequent repetitive use of hands, fingers, and arms for typing, writing, filing, scanning, copying, and operating office equipment.
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Ability to occasionally lift, carry, push, or pull objects weighing up to 10 pounds.
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Ability to reach, bend, and retrieve files, documents, and office supplies as needed.
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Ability to operate standard office equipment, including computers, printers, scanners, copiers, fax machines, and other electronic equipment.
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Visual ability to read documents and work on computer screens for extended periods.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
Legal
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.
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