• Overseeing and contributing to day-to-day operational processes across multiple regulatory reporting services, ensuring consistent delivery and service quality.
• Driving operational excellence, by actively monitoring controls, identifying risks and implementing improvements.
• Building strong relationships with our Client Services, Professional Services and Client Implementations teams.
• Working with technology support functions and various business units – Sales, Product, PMO and COO teams.
• Acting as the senior point of contact for operational requests and client-related operational queries.
• Ensuring customers receive a positive, high-quality service experience.
• Working closely with internal and external stakeholders to troubleshoot and resolve issues efficiently.
Additional Responsibilities:
• Support the build‑out of offshore capability by embedding new processes, adopting standardised workflows and providing ongoing oversight.
• Partnering with Operations Managers to ensure smooth handovers, consistent service levels, performance tracking and delivery against KPIs.
• Leading or contributing to process improvement initiatives, including automation and scalability efforts.
• Maintain strong control discipline by adhering to internal policies, proactively enhancing control frameworks in line with audit and risk requirements.
• Apply financial market knowledge, including understanding of core financial instruments (derivatives, cash equities, fixed income) and how they flow through post‑trade processes.
• Maintain awareness of key regulatory obligations (e.g., EMIR, MiFIR), including how products map to reporting logic, lifecycle events and reconciliation requirements.