We’re hiring a Product Manager to lead our Voice AI efforts. This is a high-ownership role where you’ll define product direction, customer outcomes, and long-term strategy for how Podium answers, understands, and converts every phone call a local business gets using AI agents. You’ll own our Voice AI roadmap, building deep expertise in how real-time conversations actually work, how our customers run their phones today, and the telephony, scheduling, and CRM systems that sit behind every booked job and every sold car.
The phone is still where local businesses make most of their money, and most of those calls go unanswered. You’ll be responsible for building outcome-driven voice agents that do real work for local businesses. That means owning how our agents sound and behave in a live conversation, like turn-taking, interruptions, latency, tone, and recovery when something goes wrong, and making all of it measurable. You’ll work across our entire product surface (Phones, Inbox, Payments, CRM, integrations) - to create a comprehensive voice AI agent platform for Auto, Home Services, and Aesthetics with industry leading customer retention. We see Voice AI as one of the most exciting spaces to innovate across the software industry, and you’ll be at the forefront of that development in this role.
While previous voice, telephony, or speech experience is helpful, it’s not required. What matters is your ability to deeply understand customer problems, translate them into product solutions, and execute with speed. We expect you to be a thought leader in Voice AI and agents. You’ll need to balance strategic thinking with hands-on detailed work, from user stories and specs to listening to real calls and iterating on features.