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Customer Experience Advisor

LocationHyderabad, India

Work modeon-site

Typefull-time

Company size1,001–5,000 people

First seen1w ago

Last seen1d ago

About the company

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

About the role

VXI Global Solutions hiring for Voice International process and Chat

Freshers Process: Chat & Voice process (International)

Location: Hitech city, Hyderabad Shift: Night shift (Rotational night shifts) and 5 Days working & two days off in a week

Benefits

Benefits: 2 Way cab facility and Health & Life Insurance will be Provided

Job Description Voice

Responsibilities

Provide customer support via Chat & Voice for international customers.

Troubleshoot customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up

Utilize computing and technical expertise to respond to customer inquiries

Regularly review customer feedback and take measures to improve customer service.

Inform customers on the steps to follow to exploit services of the company

Job Description Chat

Requirements

Excellent communication skills in English

Good typing speed up to 35 wpm with Accuracy 90%

Self-confident and Motived

Under Graduates, Graduates & Postgraduates are eligible for the role (Pursuing candidates are not eligible for the role.)

5.Candidates should be willing to work in Night/ Rotational Shifts

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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