This role follows a hybrid work model and requires in-office attendance for at least 60% of each month. Regular on-site presence is required to support cross-functional collaboration, training delivery, stakeholder engagement, and team connectivity.
This is what you will do:
The Manager of Business Systems and Solutions will partner with Alexion’s Commercial organization optimize customer relationship management, enable data-driven engagement, and enhance interactions with healthcare professionals and other stakeholders across channels. One of the key systems the individual will manage is Veeva CRM, a platform heavily utilized by the Commercial field to manage their activities, events, and virtual engagements with Health Care Professionals. Additionally, this role will be highly involved in an enterprise-wide CRM transformation project in 2027.
The role engages with a broad range of processes and stakeholders and is dynamic, highly collaborative, and will play a critical role in setting the organization up for future success. The role sits within Business Operations and Commercial Effectiveness (BOCE) in the US Commercial organization.
This role requires a blend of technical expertise, project management skills, and an understanding of Commercial Operations to drive efficiency and effectiveness in field activities.