We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their ‘better’ - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Drive the execution of key agency strategic initiatives by leveraging data, analytics, and structured problem solving. Support senior stakeholders in translating strategic priorities into actionable initiatives and delivering measurable business impact.
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
Roles and Responsibilities:
1.
Strategy Execution & Delivery
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Lead execution of key agency strategic initiatives and cross-functional projects
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Translate strategic direction into structured workplans, timelines, and deliverables
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Ensure effective implementation and delivery of initiatives to achieve business outcomes
2.
Data & Insight Generation
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Leverage data analytics to generate actionable insights to support business decisions and strategic initiatives
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Develop analytical models, dashboards, and visualisations to identify opportunities and trends
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Apply data-driven approaches to support initiative design, prioritisation, and optimisation