· Cornerstone Technical Administration & Configuration
Own technical configuration and reconfiguration of Cornerstone, including security roles and permissions, organizational unit structure, availability rules, preferences, and system settings.
Perform copy downs, basic system maintenance, and other ongoing technical administration.
Manage Cornerstone release cycles, including reviewing release notes, assessing impact, testing in stage, and communicating changes and required actions to the Learning & Development team.
Recommend configuration and process improvements that reduce ongoing administrative burden on the internal team.
· Integrations & Tier 2 Technical Support
Manage and troubleshoot platform integrations and data flows, including HRIS inbound feeds, single sign-on, and connected third-party systems.
Resolve escalated technical issues referred by IT Tier 1 support and serve as the technical point of contact with Cornerstone support for open cases.
Troubleshoot content-related technical issues, including SCORM/AICC package errors, tracking and completion failures, and playback problems, in partnership with Instructional Designers who author and test their own courses.
· Reporting & Dashboarding
Build, maintain, and troubleshoot standard and custom Cornerstone reports to support enterprise, compliance, and site-level training reporting needs.
Build and maintain self-service reporting and dashboards for managers and internal stakeholders.
· Documentation & Handoff
Maintain system documentation, including configuration decisions, permission structures, integration specifications, and reporting inventory, sufficient for internal handoff at the end of the engagement.