Technical Expertise: * Network Troubleshooting: + Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the central office to customer premise equipment within the GFiber network. + Diagnose and correct issues with outside plant (OSP) network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs). + Troubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including backup power, UPS, etc.), and network devices (media gateways, modems, routers, switches). * Network Infrastructure: + Install, restore, or maintain aerial and underground cable plant. + Install and test Ethernet jacks, make cross connects in telecom spaces, and perform installation/construction duties, maintenance, and troubleshooting of cabling and network devices. Customer Service: * Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. * Communicate effectively with internal colleagues and external customers. * Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration. Teamwork and Leadership: * Execute operational processes and procedures with attention to detail. * Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring. Additional Responsibilities: * Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.