Job Description: Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products. Lead technical and business discussions both in front of the customer and internally. Responsible for initial definition of project goals, timeliness, milestones, and risks; Provide architecture designs and workflows that meet client specifications for Genesys Cloud CX Digital & AI implementations; Configure, test, document, and optimize Genesys Cloud CX deployments within defined delivery framework; Implement and integrate custom code as well as write and conduct tests to verify the functionality, accuracy, and efficiency of developed or enhanced software; Design and build custom middleware solutions for third party chat bot integrations with Genesys Cloud web messengers; Manage project implementation and monitor productivity efficiencies for simultaneous installations; Track projects through completion and acceptance and participate in project status meetings; Assist with security audits of SaaS infrastructures and procedures; Work closely with project managers and customer success managers to provide customers with a great implementation experience; and Collaborate closely with services engagement directors to address pre-sales requests, offering quotes, scoping, and statement of work to customers. Telecommuting allowed for this position.