Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
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Respond to customer inquiries via phone, email, one-on-one interactions, etc.
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Provide information about banking products, services, policies, and procedures.
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Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
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Process deposits, withdrawals, transfers, and payments accurately and efficiently.
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Handle cash transactions, verify amounts, and ensure accurate record-keeping.
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Reconcile daily transactions and balance cash drawers at the end of day.
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Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
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Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
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Resolve customer complaints promptly, ensuring a positive experience.
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Investigate discrepancies, identify root causes, and implement solutions.
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Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
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Facilitate account opening, loan applications, and card issuance.
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Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
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Educate customers on product features and benefits.
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Promote additional banking products and services, such as loans, savings plans, and investment options.
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Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
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Update and maintain accurate customer records in the banking database.
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Document customer interactions, feedback, and resolutions.
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Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
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Work closely with other departments to ensure smooth issue resolution.
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Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
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Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
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Stay updated on banking policies, industry trends, and new financial products.
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Strive to exceed customer expectations and build long-term relationships.
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Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
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Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
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Applicants must be 25 years old as of last birthday.
Skills Requirements:
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Banking operations experience is an added advantage.
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Strong numerical, problem-solving, and time-management skills.
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High level of accountability, efficiency, and accuracy.
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Proficiency in MS Office (Excel, Word, and Outlook).
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Excellent communication, interpersonal, and customer service skills.
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Integrity, professionalism, and a strong work ethic.
Location: Nationwide
Benefits
Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.