DepartmentVirtual Assistant / Full - Time, Operations
Company size51+ people
First seen5mo ago
Last seen8h ago
Role Overview
We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.
Core Responsibilities
Guest Experience & Communication
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Manage all guest messaging from inquiry through checkout
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Handle issues, complaints, and special requests professionally
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Maintain 5-star review standards and resolve negative experiences
Cleaner & Turnover Management
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Coordinate cleaning schedules (via Turno or similar)
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Ensure properties are guest-ready before check-in
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Communicate directly with cleaners for issues or re-cleans
Maintenance & Vendor Coordination
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Schedule and manage maintenance requests
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Source and communicate with vendors (plumbing, HVAC, etc.)
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Ensure issues are resolved quickly and cost-effectively
Review Management
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Monitor and respond to guest reviews
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Attempt to remove unfair or policy-violating reviews
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Handle guest follow-ups and potential refunds when needed
Operations & Optimization
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Assist with pricing adjustments (via PriceLabs or similar tools)
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Identify opportunities to improve performance and guest experience
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Monitor listings and flag any operational issues
Key Traits We’re Looking For
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Highly independent and proactive
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Strong communication skills (professional, calm, and clear)
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Detail-oriented and organized
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Comfortable making decisions without constant direction
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Experience managing Airbnb or similar STR platforms
Bonus Experience
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Guesty, Turno, PriceLabs, or similar tools
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Experience managing multiple properties
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Ability to negotiate with guests and vendors
Success in This Role Looks Like
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Minimal owner involvement in daily operations
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Consistently high guest reviews (4.8+ average)
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Issues resolved quickly without escalation
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Smooth coordination across cleaners and vendors
Work Structure
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Remote role
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Primarily weekday coverage (with awareness around check-in times)