· Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.
· Point of contact for 3rd party contractors for troubleshooting.
· Conduct residential home installations of internet, phone, TV, and cable services.
· Provide customer assistance, education, and information on Centric services, customer equipment, and products.
· Troubleshoot and resolve service issues on-site.
· Upsell applications and additional equipment to customers when appropriate.
· Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
· Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
· Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.
· Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.
· Provide general maintenance and troubleshooting for FDHs.
· Assist ISP tech with troubleshooting and maintenance of distribution cabinets.
· On call support for after-hours and weekend issues.
· Support region with rollout of new equipment and software rollouts.
· Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.
· Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, and monitor community happenings.