As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia’s largest and most strategic customer relationships.
This is a hands-on leadership role where you’ll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You’ll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience.
Reporting to the VP, Account Management, you’ll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals.
Our Enterprise Account Management team partners with AlertMedia’s largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform.
Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia’s footprint across their organizations.
Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals.