Employee Relations Case Management
Deliver timely, commercially focused and legally compliant Employee Relations advice and case management that enables managers to confidently resolve people matters while maintaining a positive employee experience.
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Manage a portfolio of Employee Relations cases, including performance, conduct, attendance, grievance and capability matters.
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Provide practical Employee Relations advice and guidance to managers at all levels.
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Conduct investigations and prepare clear, evidence-based investigation reports.
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Support managers through formal Employee Relations processes, ensuring consistency and compliance.
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Identify opportunities for early intervention and informal resolution where appropriate.
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Escalate complex or high-risk matters in line with the agreed operating framework.
Manager Enablement & Coaching
Build manager capability by providing practical coaching and guidance that improves confidence and consistency in managing people matters.
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Coach managers through Employee Relations processes and conversations.
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Support managers in the effective use of Employee Relations toolkits, templates and guidance.
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Promote self-service and encourage consistent application of policies and procedures.
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Identify recurring manager capability gaps and share insights with the wider Employee Relations team.
Employee Relations Service Delivery
Deliver a high-quality Employee Relations service through flexible deployment across dedicated client teams and shared specialist resources.
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Deliver Employee Relations support across dedicated or shared resources, depending on business demand and contractual requirements.
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Maintain consistent service delivery regardless of deployment model.
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Collaborate with Employee Relations Case Co-ordinators to ensure smooth case progression.
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Support effective allocation and prioritisation of cases.
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Contribute to service performance and operational excellence.
Governance, Risk & Quality
Ensure Employee Relations activity is delivered consistently, fairly and in accordance with governance standards, Company policies and employment legislation.
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Apply Employee Relations policies, procedures and governance standards consistently.
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Maintain accurate and timely case records.
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Produce high-quality documentation and correspondence.
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Support case reviews and quality assurance activities.
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Identify potential organisational or legal risks and escalate appropriately.
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Ensure confidentiality and professionalism at all times.
Employee Experience & Continuous Improvement
Improve organisational outcomes through proactive Employee Relations support, insight and continuous improvement.
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Promote early resolution of workplace issues.
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Contribute to a positive employee experience through fair and consistent case management.
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Identify trends and recurring Employee Relations issues.
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Contribute ideas to improve Employee Relations processes, documentation and manager resources.
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Support continuous improvement initiatives across the Employee Relations function.
Collaboration & Partnership
Develop effective working relationships that support integrated people solutions and successful business outcomes.
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Build strong working relationships with HR Business Partners, Centres of Excellence and operational leaders.
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Work collaboratively with the Industrial Relations & Policy Manager where appropriate.
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Support organisational change initiatives and wider People projects.
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Contribute to a collaborative, customer-focused Employee Relations function.