We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:
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Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
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Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
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Advocacy: Act as the “voice of the customer,” providing feedback to management to help improve our services.
Requirements:
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High School Diploma.
English proficiency at 85% or higher.
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Previous customer service experience is preferred/desired.
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Strong computer aptitude, documentation skills, and multitasking abilities.
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Excellent phone, email, and chat etiquette.
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Schedule flexibility and ability to work on-site in Zone 4.
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Professionalism and a positive, people-oriented attitude.
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Strong problem-solving skills and the ability to think quickly.
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A proactive team player who takes ownership of their work.
What we offer:
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Competitive salary
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Bonuses
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Parking Subsidy
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Life and Medical Insurance
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Benefits and Discounts
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Growth opportunities
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Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)