Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
As a Guest Services Ambassador, a typical day will include:
•
Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
•
Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.
•
Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.
•
Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
•
Contact appropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.
Guest Experience and Company Standards
•
Welcome and greet guests and anticipate and address their needs.
•
Interact with colleagues and guests professionally and promptly.
•
Contribute to team goals.
•
Always follow company policies and safety procedures.
To Become a Guest Services Ambassador at AAH:
•
Available to work various shifts, holidays, and both weekend days.
•
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
•
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Legal
•
The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
#imvwro
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.