LocationIslamabad, Islamabad Capital Territory, Pakistan
Work modeon-site
Typefull-time
DepartmentInternal
Company size51+ people
First seen1w ago
Last seen2d ago
Position Summary:
As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
Key Duties and Responsibilities:
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Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
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Troubleshoot and resolve escalated incidents and service requests efficiently.
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Reporting to a client site for support when needed.
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Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
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Implement and oversee routine maintenance tasks, updates, and system optimizations.
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Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
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Mentor and guide Level I engineers in troubleshooting and resolution processes.
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Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
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Maintain comprehensive documentation of client environments, configurations, and support procedures.
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Actively contribute to the development of the knowledge base and training materials.
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Collaborate directly with clients to understand their technical needs and provide proactive solutions.
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Communicate effectively with clients, providing status updates, technical information, and recommendations.
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Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Requirements
Required Skills and Abilities for Network Engineer Tier 2
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Proven hands-on network engineering experience
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Advanced knowledge of routing, switching, Firewalls and Wireless technologies
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Deep understanding of networking protocols
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Solid understanding of OSI or TCP/IP model
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Experience with network diagnostic, monitoring, and analysis tools - 3 +years
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Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
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Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
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Ability to work independently and as part of a team
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Strong problem-solving skills and attention to detail
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Excellent communication and documentation skills
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Ability to manage multiple clients and prioritize tasks effectively
Education and Experience:
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3+ years’ experience in a technical support role, preferably in a Managed Service Provider environment