Patterson isn’t just a place to work, it’s a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who’s interested in the field of bio-medical (dental) device and equipment repair for the Moncton (NB) area. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.
Responsibilities
Essential Functions
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Determines the parts, supplies or tools required to complete service requests.
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Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
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Repairs equipment to manufacturer specs.
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Ensures the service commitments are met within standard response time.
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Work with Sales Representatives to present Maintenance Agreements to customers.
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Follow repair and manufacturer schedules for customers on Service Agreements.
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Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
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Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
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Trains customers on the use and basic maintenance of all equipment sold.
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Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
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Manages inventory and restocks when necessary.
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Performs other duties as assigned.
Job Qualifications
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Electronics diploma required.
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Valid driver’s license and in order required.
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Excellent organizational and problem-solving skills.
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Motivated team player.
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Strong customer service skills.
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2 to 3 years of experience in repair field in a dental/medical environment.
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Carpentry/plumbing/heating/electricity/electronics related experience required.
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Excellent communication skills, both written and verbal in English.
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Work proficiency in both written and spoken French.