Client Relationship Management and Engagement Delivery
• Actively manage a portfolio of state, local, and federal government client engagements and consulting staff, ensuring all contractual targets and deliverables are met
• Strategize with consultant teams on project approach, facilitate communications, and manage risk across active engagements with state health and human services agencies
• Drive quality and standards of work product; ensure superior engagement quality tailored to state health and human services technology-specific challenges such as infrastructure modernization, operational efficiency, and regulatory compliance.
• Maintain strong relationships with executives at state health and human services departments, including agency, division, branch, and program levels.
• Develop and instill best practices across consulting engagements.
• Maintain and promote compliance with contractual, regulatory, and internal policy requirements specific to state programs and initiatives.
• Manage the economics of client engagements, ensuring delivery aligns with approved financial parameters.
• Serve as a trusted advisor to health and human services agency staff, including Medicaid Directors and other health and human services leadership,
• Serve as a thought leader in the state health and human services agency consulting domain and assist in building the Guidehouse brand.
• Leverage the firm’s existing relationships to expand client relationships and develop new opportunities.
• Serve as the lead executive for new business opportunities, focusing on system modernization, digital transformation, and operational improvements with a specific focus on Medicaid.
• Serve as a content expert for client challenges, including funding strategies, technology integration, state and federal legislative engagement, reporting, provider oversight, and process optimization.
• Be personally engaged in and accountable for growing the consulting practice at a rate of $5M+ in annual new business for the firm.
Consulting Staff Leadership
• Direct line management for consultants assigned to state and local government health and human services client engagements.
• Career development, advocacy for, recruitment of, and retention of members of the consulting team.
• Training and onboarding of new consultants with a focus on state health and human services
specific skills and expertise.
• Contribute to the development of a positive and performance-oriented culture across the practice.