Main Roles & Responsibilities:
· Understand, anticipate and delivery customer (internal and external) needs while building effective relationships.
· Raising and chasing of supplier orders including dealing with supplier queries.
· Input engineers time sheets onto the relevant systems.
· Compiling of Customer Monthly Report, and other reports as required to enable the Company to fulfil its contractual obligations.
· Produce quotations in the required format and in line with agreed process.
· Updating and uploading information to the client’s systems as required in a timely manner.
· Liaison with the operations team from engineer to director level.
· Raising of AWS sheets in a timely and accurate manner and chasing old AWS’s.
· Focus on WIP and keeping it below 3 months.
· Covering other team members annual leave and sickness.
· Compiling all information required for credit notes to be raised.
· Dealing with invoice queries and achieving a suitable resolution.
· General filing and organisation of work area.
· Raising of invoices for completed works in a timely manner.
· Carry out other general administration duties as required from time to time.
· Ensure that the Company is presented in a good light at all times.
· Follow Company administration procedures.
· Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team.
· Attend team briefings as required.
· Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.