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Diversified Services Network, Inc.

(1112992) Senior Digital Program Manager

Salary$100k – $105k
LocationChicago, Illinois, United States
Work modehybrid
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen16h ago
About the company
Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Program Manager to join our team in Chicago, IL. We offer a hybrid work model with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company – let’s talk!
Position Overview
The Senior Digital Program Manager is accountable for the successful, on-time, within-budget, and error-free delivery of Platform features and capabilities, managing the planning and execution of project deliverables across a group of related projects that support a common program goal aligned with Digital Strategy. This role provides leadership and support to multiple development/scrum teams, interfaces with technical staff, management, and business resources, and mentors less experienced Digital Project Managers. The incumbent owns the project charter, communications, metrics, reporting, and overall program plan – including dependencies across projects and the program budget.
Key Contributions & Responsibilities
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Manage the planning and execution of project deliverables, including the project charter, communications, metrics, reporting, and overall program plan, highlighting dependencies between projects under the same program
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Apply knowledge of cloud-based platforms and digital processes, along with strong business acumen, to guide cross-functional teams in project execution
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Manage multiple projects concurrently
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Apply advanced knowledge of internal systems, processes, and procedures, and relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations
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Serve as the principal communicator with clients and internal stakeholders regarding project status
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Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
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Define program scope and success indicators to realize program benefits within a defined timeframe
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Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) for highest velocity and innovation
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Prioritize program requirements in partnership with the Product Owner and other stakeholders
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Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
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Provide regular updates to business stakeholders and consumers of program deliverables
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Create and manage dependencies across all active projects; collaborate across the program to leverage diverse thoughts and ideas
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Evaluate program team members and identify opportunities to add or train resources to strengthen IT skills across the program
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Provide leadership and mentorship to less experienced Digital Project Managers for successful program delivery
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Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts throughout the program lifecycle
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Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in an accessible, shared environment
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Advocate for the digital program and support its successful adoption
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Collaborate with global, cross-functional teams
Requirements
Education & Experience Required
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Bachelor’s degree in Information Systems, Computer Science, or a related field, and 5+ years of professional experience in this capacity OR
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Master’s degree with 5+ years of experience
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Experience working with large programs or enterprise organizations
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Familiarity and prior experience leading cross-organizational system testing teams
Required Skills
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5+ years of experience with Agile project management
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Experience delivering AI programs
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Technical education/background in development engineering management
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Knowledge of MS Azure DevOps, Power BI, and Confluence
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Experience managing software development projects/programs in large matrix organizations
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Advanced human relations skills for a cooperative working relationship with others inside and outside the department
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Ability to drive issues to resolution
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Excellent communication skills with the ability to engage with all levels of the organization
Desired / Nice to Have Skills
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Scrum Master certification
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Familiarity with the application development life cycle
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Familiarity with manual and automation techniques for system testing
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AWS Cloud certifications
Benefits
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401(k)
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Dental insurance
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Vision Insurance
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Disability insurance
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Employee assistance program
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary Expectations: $100,000 - 105,000 per annual
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