· Greet customers in a friendly and inviting manner by phone and in person.
· Properly secure repair authorizations for customer vehicle repair.
· Collect and update all customer information.
· Handle clerical aspects of Insurance Claims and Supplements.
· Open repair orders in estimating system.
· Confirm coverage and deductibles with insurance companies for all repair orders.
· Update customer on vehicle status two to three times a week and update notes in estimating system.
· Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.
· Meet daily with Estimator and Production Manager to ensure accurate updates are given.
· Update car rental program daily.
· Receive cash, checks and credit card payments from customers. Record payments in estimating system.
· Assist with closing files for delivery.
· Check the exceptions tab in estimating system throughout the repair process.
· Ensure all parts have been received and invoices are posted.
· Confirm all labor has been assigned accordingly.
· Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.
· Deliver customer vehicles.
· Collect payments (i.e. deductibles, insurance drafts, etc.).
· Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.
· Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)
· Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility
· Conducts routine tasks as directed
· Closely supervised with little latitude for independent judgment