Own the full end-to-end delivery of high-impact solutions for our most strategic partners
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Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
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Drive innovation through coding and implementation in order solve complex problems
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Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
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Build and maintain internal documentation, playbooks, and enablement content
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Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
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Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
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Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
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Maintain awareness of industry best practices for data maintenance handling as it relates to your role
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Adhere to policies, guidelines and procedures pertaining to the protection of information assets
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Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Requirements
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Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
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1+ years of software engineering experience
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Prior professional experience supporting technical customers and iterating solutions in real time
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Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
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Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
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Ability to juggle multiple priorities in a fast-paced environment