Responsibilities
• Work closely with project management teams to build detailed and thorough project plans
• Complete low-level design documentation in support of system configuration
• Install Operating System, Layered Product, and Application Software
• Work closely with customer teams to develop and execute customer acceptance test plans
• Write/Manage tickets as needed during the installation/integration process
• Create and manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project handover process
• Demonstrate ability to directly isolate and resolve software/system defects on customer systems as needed during the project delivery
• Work closely with management and other teams to improve the overall delivery process