• Cultivate strong relationships with clients becoming the “go to” person for account specific information, which can include portfolio investment performance, providing reports and clarifications to client’s accountant and custodian, cash contributions/withdrawals, coordination with other departments (trading, billing, compliance, etc.)
• Facilitate the onboarding process for new clients and the maintenance of existing client accounts and records
• Support Investment Counsellors with all on-going sales, service and communication with clients and prospects while ensuring that all reports and documents presented reflect information that is both complete and of the highest quality and are produced within the required timelines
• Collaborate with other team members in joint projects (business development, special events, process improvement, etc.)
Portfolio Management Support
• Execute transactions requested by Investment Counsellor
• Support Investment Counsellor with the preparation of Investment Policy Statement for clients
• Review client statement packages for each reporting cycle
• Coordinate and send compliance documents and disclosures
• Record and update client contacts and other related information in the CRM system
• Coordinate various administrative tasks and ensure appropriate follow up
• Provide general administrative support for the Investment Counsellors