We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.
What impact you can create at CHANEL:
CLIENT ENGAGEMENT
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Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
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Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.
EVENTS & CLIENT VIC EXPERIENCE
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Support the planning and execution of boutique events and projects, enhancing the overall client experience.
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Support preparing client’s VIC experience and travel itineraries.
CLIENT EXPERIENCE
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Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
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Identify opportunities to elevate the customer experience and proactively recommend improvements.
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Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.
CLIENT INTELLIGENCE & ANALYSIS
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Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
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Assist the boutique team in maintaining a high-quality and accurate client database.
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Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.
You are energised by
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Working in a dynamic, collaborative environment where your contributions matter.
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Participating in creative projects that enhance the client experience & team engagement.
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Learning about luxury retail marketing, clienteling, customer experience and boutique operations.
What you will bring
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BA in Marketing, Business Administration, or a similar field
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Advanced user of Microsoft Office Packge
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Fluent in Spanish and English
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Proactive, detail-oriented, and organised, able to anticipate needs
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Strong interpersonal and communication skills to collaborate with colleagues and external partners
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Passion for fashion, luxury, and client-centric experiences
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Eligibility to formalize an internship agreement with educational institution
What CHANEL can offer you
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Hands-on experience in luxury boutique marketing
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Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
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Opportunity to develop project management, communication, and analytical skills