Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.
About the role
We are currently looking to add a motivated individual that is able to work in a fast-paced environment to join our Warehouse team.
Job Responsibilities:
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Respond to inquiries from customers and Customer Service regarding rush orders, inventory discrepancies, scheduling rework / builds.
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Review customer orders received. Check for accuracy and completeness.
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Interpret, manage and coordinate with the warehouse on any specific order requirements.
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Plan then release orders to the Warehouse Team according to customer schedules and / or needs.
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Arrange pickups for customers. Book appointments online via customer portals and email. Track all pickups to ensure they have occurred.
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Update customers’ website portals for shipping and cancel date details.
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Plan and book inbound delivery appointments. Assign drivers to doors for pick up and deliveries.
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Manage customer on-site pickups, provide BOL’s and coordinate loading of orders with the Warehouse team.
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Keep all parties informed, communicating issues, delays and options. Problem solve as required.
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Sort, distribute and file shipping and receiving documents.
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Confirm inventory with Inventory team, relay any issues with Customer Service, ensure timelines are being met and coordinate shipments to and from the warehouse and off-site facility. Resolve any issues and escalate if required
Requirements
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Related warehouse clerk or warehouse administrative experience is required.
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Experience working with major retailers in a supply chain / logistics environment is an asset.
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Invoicing and manpower resource planning experience are assets.
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Ability to effectively communicate both verbally and in writing.
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Ability to prioritize and manage conflicting demands.
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Ability to work individually as well as part of a team.