Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:
Market Research:
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Conducting market research to understand industry trends, customer needs, and competitive landscapes.
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Analysing data to identify opportunities and challenges in the market.
Target Audience Identification:
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Defining and identifying target audiences for products or services.
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Creating buyer personas to understand customer demographics, behaviours’, and preferences.
Traditional Marketing:
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Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
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Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
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Manage Agent’s activities and intensity in line with set targets.
Customer Feedback and Surveys:
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Collecting and analyzing customer feedback through surveys and other methods.
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Using feedback to improve products, services, and marketing strategies.
Customer Retention:
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Implementing strategies to retain and renew existing client contracts.
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Addressing customer concerns promptly to maintain long-term relationships.
Cross-Selling and Up-Selling:
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Identifying opportunities for cross-selling additional products or services.
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Maximizing revenue by encouraging clients to upgrade or expand their purchases.
Product Knowledge:
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Staying informed about the features, benefits, and applications of the company’s products or services.
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Communicating product knowledge effectively to potential and existing clients.
Prospecting and Lead Generation:
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Identifying potential customers and businesses that may be interested in the company’s products or services.
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Generating leads through various channels, including cold calling, networking, and online research.
Requirements
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HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
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Candidate must not be above 28 years
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NYSC Status: Completed
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A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
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Experience in customer service.
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Ability to self-motivate and manage self.
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Excellent communication and interpersonal skills.
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Good organizational and I.T. skills.
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Customer orientation and ability to adapt/respond to different types of characters.