LocationCorporate, Charlotte, North Carolina, United States
Work modeon-site
Typefull-time
DepartmentCustomer Retention (CFL)
Company size501–1,000 people
First seen1w ago
Last seen1d ago
About the company
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You’ll Do:
Responsibilities
•
Provide fantastic customer service focused on dispute resolution and overcoming challenges
•
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
•
Provide solutions-based approaches to retain customers who are considering service cancellation.
•
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
•
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
•
Consistently improve retention rates and achieve retention goals.
•
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We’re Looking For:
•
Upbeat personality and a fun, positive attitude
•
2 - 3 years previous sales or customer retention experience
•
Strong customer service and people skills
•
Ability to consistently meet and exceed performance targets
•
Coachability with a desire to grow professionally
•
Ability to work a flexible schedule, including weekends
•
Experience with CRM system such as SalesForce is a plus, but not required
•
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What’s In It For You:
•
$50,000 to $80,000 Annual Compensation
•
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
•
Higher shift pay for working nights and weekends
•
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
•
Free monitored security system after 90 days.
•
Engaging and fun company culture that’s made up of a diverse group of people
•
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director