Key Responsibilities:
Administers complex or business-critical enterprise applications with significant cross-functional impact.
Analyzes application functionality, data requirements, system interfaces, and environment dependencies to optimize performance and scalability.
Leads planning and coordination of application upgrades, enhancements, and release deployments.
Partners with vendors to address escalated support issues, evaluate release documentation, and assess feature enhancements.
Designs and maintains integrations between enterprise applications and data systems.
Provides advanced Tier 2 and Tier 3 support, including root cause analysis and resolution of high-impact incidents.
Guides less experienced administrators and promotes standard operating procedures and best practices for application usage.