The Customer Success Team helps merchants get the most value out of Trustly, driving adoption of our products among their end users. We take a proactive, consultative approach, understanding each merchant’s technology and strategy in order to drive mutual success.
About the roleThe Senior Customer Success Manager will own a portfolio of Trustly’s most strategic financial services merchants, with a strong focus on continuously optimising how these merchants use Trustly’s products to maximize performance and value.
Financial services merchants operate in a demanding environment: high transaction volumes, tight margins, complex regulatory requirements, and end users who expect seamless, reliable payment experiences. This role is about going beyond maintaining the relationship, proactively identifying where performance can be improved, benchmarking merchants against peers and potential, and driving the changes needed to unlock that value.
The role demands a strong combination of technical and commercial skills, and close collaboration with Sales, Account Management, and Product.
This role is based in either our London or Stockholm office.