• Support business analysis activities for LoanIQ (LIQ) / ACBS / legacy loans platform initiatives, including implementation, migration, and platform enhancement.
• Partner with business, operations, and technology stakeholders to define current-state processes, identify gaps, and contribute to future-state workflows.
• Elicit, analyze, and document business requirements, functional requirements, process flows, and data requirements.
• Support development of Target Operating Model (TOM) deliverables, including process design, roles and responsibilities, and control points.
• Act as a liaison between business users, operations teams, and technology teams to ensure requirements are clearly understood and validated.
• Assist in analysis supporting the decommissioning of legacy loan platforms, including data mapping, migration, reconciliation, and cutover readiness activities.
• Identify and document system enhancement opportunities to improve LoanIQ utilization and address lending requirements.
• Support coordination with external vendors and system integrators to ensure deliverables align with project requirements.
• Assist in solution design discussions and help assess upstream/downstream impacts, integrations, and operational dependencies.
• Participate in workshops with stakeholders across lending operations, servicing, finance, accounting, settlements, and risk/control functions.
• Translate business requirements into user stories, functional specifications, and test scenarios for development and QA teams.
• Support UAT planning and execution, including test case review, defect tracking, business validation, and go-live readiness.
• Identify opportunities to streamline processes and support automation initiatives to reduce manual effort and operational risk.
• Assist in issue tracking, risk identification, dependency management, and status reporting within assigned workstreams.
• Collaborate with senior analysts and project leads, contributing to overall delivery and best practices in LoanIQ initiatives.