NOTE: This position is located in Mammoth Lakes, California.
Benefits
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?
More about the benefits and perks of your adventure here:
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Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
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Discounts on ski/snowboarding lessons
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Friends and Family vouchers
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Retail & Food discount
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Equipment Rental discount
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401k with company match
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Healthcare
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Dental
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Vision
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PTO for benefit eligible employees
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Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
Legal
*Offers of employment may be contingent upon successful completion of a background investigation.
A little about this position:
The Valet/Bell Attendant provides all valet, bell and shuttle services to our guests. This individual is the first point of contact for our guests/owners and is responsible for paving the path of an outstanding guest experience in accordance with Westin Brand Standards.
Responsibilities
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Provide a pivotal first impression, setting the tone for the guest/owner experience
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Extend a warm and friendly greeting to all arriving and departing guests/owners
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Open vehicle doors upon arrival to the property
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Offer luggage assistance and guide the guest to the front desk for check in
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Assist guess to their rooms and extend knowledge of the property, town and ski area
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Assists guests with valet parking. Provide guests with valet services
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Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor
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Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle. Pack vehicle efficiently
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Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage
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Provide shuttle service to guests within our town limits in all road conditions
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Maintain cleanliness of lobby, bell closet, garage and front drive
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Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values
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Collaborate with other departments and other team members
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Communicate in a professional manner with all other associates, management, owners and guests
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Candidates should enjoy public interaction and display a positive attitude with a willingness to serve
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Candidate is to act with integrity and comply with all company policies and procedures
Requirements:
Education:
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High School Diploma or equivalent
Experience:
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Minimum of 2 years guest service, public relations or sales experience
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Strong interpersonal and problem-solving skills
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Ability to multi-task in a high-volume setting
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Marriott experience beneficial
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1 year of previous Bell/Valet experience at a luxury full-service resort preferred
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Ability to effectively present information in a one-on-one setting or in a group
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Must be at least 18 years of age
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Must hold a valid driver’s license in good standing