Digital Excellence & Products Division (DXD) is a GovTech team within the Ministry of Education (MOE). DXD sits at the intersection of technology, design and education, building meaningful products, platforms and digital services that improve teaching, learning, school operations, and the experience of students, teachers and school leaders.
TechBuddy is SSOE’s unified user platform for resolving day-to-day technology issues across mobile and desktop web. It is designed as a mobile-first, internet-accessible single point of contact that helps educators find answers, complete self-service tasks and obtain assisted support with minimal disruption to teaching time.
The product is currently being piloted with teacher password reset and BitLocker recovery journeys, alongside useful announcements from HQ. Its roadmap includes student password reset, school device loan and collection, school announcements, and additional high-value support journeys shaped by user feedback and operational data
We are looking for a Product Operations Specialist with 3–5 years of experience to establish and run the operating practices that help TechBuddy deliver reliably and improve continuously. You will connect the product team with schools, service desk teams, local administrators, vendors and MOE stakeholders—ensuring launches are ready, support hand-offs work, feedback becomes insight, and operational risks are addressed early.
This is not an administrative coordination role. You will own operational outcomes across the product lifecycle, build scalable playbooks and cadences, and give product managers, designers and engineers the information and structure they need to make better decisions.