IT Infrastructure & Network Support
· Install, configure, and maintain IT and network equipment across user workspaces and network/DEMARC rooms
· Perform Tier 1 system administration for enterprise networks, connectivity, and associated equipment
· Support and resolve complex break/fix issues both in person and remotely
· Install and decommission CAT6 and fiber cabling (LC/SC), including underfloor and above-ceiling runs
· Provide input on LAN/WAN design, architecture, and installation standards following best practices
· Set up and support A/V systems including Extron, AMX, and Crestron technologies
· Respond promptly to support requests and incidents, ensuring timely resolution
· Perform inventory counts and maintain accurate inventory records to prevent damage and loss
· Support process improvement initiatives that enhance efficiency, productivity, and accuracy
Cross-Functional Responsibilities
· Collaborate with cross-functional teams and engage with stakeholders to determine IT and logistics needs for meetings, projects, and deployments
· Participate in engineering review boards (ERB) and technical discussions
· Manage vendor relationships and project coordination for both IT equipment and logistics operations
· Support facility safety requirements and report potential hazards
· Follow security guidelines related to material handling, equipment movement, and IT asset management