Weâre hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, youâll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogoâs AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so youâll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.
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Youâll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
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Youâll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
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Youâll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need.
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Youâll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
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Youâll be the voice of the customer internally, channeling what youâre hearing from clients directly into product and engineering to shape the product roadmap.
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Youâll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.
Requirements
About you đŠâđ
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You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
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Bonus: Youâve worked on primary consumer research, whether qualitative or quantitative.
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Youâre a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
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Youâre an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders.
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Youâre genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft.
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Youâre a high-ownership operator. When an engagement is yours, you drive it and you donât wait to be told what to do next.
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Youâre highly organized, with the ability to juggle multiple client engagements simultaneously.
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Youâre low ego and a team player. You work well across teams and care more about outcomes than credit.
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Youâre a fast learner who adapts quickly to new clients, industries, and problem spaces.
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You use AI tools to work smarter - better research, better synthesis, better outputs.
Benefits
Why you might be excited about this opportunity đ
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First-of-its-kind role with real scope. Youâre not stepping into a defined process - youâre building it. The playbooks, the delivery model, the client experience: thatâs yours to shape.
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Fortune 500 clients, early-stage energy. Youâll lead engagements with major brands while still being close enough to the team to see your decisions matter immediately.
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A natural bridge from consulting to vertical AI. If youâre looking to take your consulting toolkit and apply it at the cutting-edge of strategy and AI, this is that role.
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Be the voice of the customer. Youâll have a direct line into product and engineering - what you learn from clients shapes what we build.
Why you might not be excited about us đ
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This is a high-ownership role by design. If you want a narrow lane with clear guardrails, this isnât it. Youâll need to define the lane yourself.
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Weâre growing our client list fast. Expect to be managing multiple engagements simultaneously, each with its own timeline, studies and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.
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We expect more than 9 to 5 - raw hours make an impact at our current stage. That said, we trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy đ´