We’re hiring a Director of Licensed Installer Operations to build and lead the operational backbone of Jetson’s third-party installer program across North America. This is a newly created role with no existing playbook, no inherited program, and no team in place. You are starting from zero and building the infrastructure that allows us to scale into new markets through vetted, certified, and trained external installer partners. In major established markets we maintain internal teams with traditional management structures. In smaller and pilot markets we utilize independent third-party installer crews and this role owns that entire external network end to end. We’re looking for a builder who gets energized by ambiguity, writes the playbook while executing it, and does not need infrastructure to exist before they can start.
As we grow, you’ll own the end-to-end management of our subcontractor network ensuring partners deliver an installation experience indistinguishable from our in-house operations. You will lead the strategic design, recruitment, certification, and ongoing performance management of the network while partnering closely with Supply Chain, Warehouse, Customer Operations, Legal, Finance, Marketing, and Product. You will be responsible for hitting key OKRs tied to installer capacity, install quality, customer satisfaction, callback rates, and unit economics and turning a distributed network of subcontractors into a strategic competitive advantage across current and future US markets.