→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
→ Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
→ Maintain accurate pipeline records and submit timely field performance reports using CRM tools.