Product Discovery & User Understanding
Partner with PMs to understand user personas (care managers, clinicians, CDI specialists, population health leaders)
Participate in customer interviews, shadowing, and usability testing
Analyze user behavior, feedback, and support tickets to identify pain points
Develop a strong understanding of healthcare workflows, value-based care, and interoperability concepts
Own PRDs and user stories for defined feature areas
Translate clinical and operational needs into clear, actionable requirements
Work closely with engineering to clarify scope, edge cases, and acceptance criteria
Support sprint planning, backlog grooming, and release readiness
Define success metrics and acceptance criteria for features
Analyze feature adoption, usage, and outcomes post-launch
Use data to inform iteration, prioritization, and trade-off decisions
Cross-functional Collaboration
Partner with Design on UX flows, wireframes, and usability reviews
Coordinate with QA, clinical SMEs, and implementation teams for validation
Collaborate with Customer Success and Support during rollout and feedback collection
Maintain product documentation (PRDs, release notes, internal FAQs)
Support beta programs, customer communications, and enablement content
Help triage bugs and prioritize fixes based on user impact